Shipping policy

Shipping within Australia

– Standard Delivery – FREE for orders of $150 and over, $11.90 for orders below $150
– Express Delivery – $14.90 (Please note: express delivery is a shipping method and standard processing time still applies to all orders – see below for details.)

International Shipping

– FREE for orders $300AUD and over
– Flat rate $49AUD for orders below $300AUD

Where are your products sent from?

After your purchase is complete, we will organise for your order to be dispatched as soon as possible. All orders are dispatched from Australia during our working days Monday to Friday AEST (Australian Eastern Standard Time). Majority of orders are dispatched within 1-2 business day if all products ordered are in stock. Otherwise, the dispatch time is 2-5 business days as some of the products are made to order.

How long does it take for my order to arrive?

If you live in Australian metropolitan areas the transit time is 1-3 working days after dispatch. If you live in Australian rural areas the transit time is 3-5 working days after dispatch. All orders are sent with Australia Post.

For all orders outside of Australia transit times are 5-10 working days after dispatch. Depending on the destination country, extra time may be required for customs clearance processing. Orders sent outside of Australia may be subject to import taxes, customs fees, duties, etc. These fees are outside of out control and are charged by the local customs authorities. Please contact your local customs office to find out what customs fees and charges are applicable in your country. These fees are entirely the responsibility of the purchaser. We cannot accept such claims and cannot not be responsible for these costs.

What happens if my delivery takes longer than expected?

Please note that all delivery times are estimates only. We cannot guarantee that your order will arrive by a specific date. We do our best to ensure fast delivery, but sometimes delays happen that are out of our control. Unfortunately, we can't offer refunds or cancellations if your order arrives later than expected.

Can I check my order status and track my shipment?

When your order is dispatched you will receive an email from us containing a tracking number with a link to a shipping company website where you can obtain most up to date information regarding the progress of your delivery.

Important

– For orders made on weekends and public holidays please allow an extra 1-2 days for dispatch.

– We start processing your order as soon as you click ‘Buy Now’. This semi-automated process has been developed with the aim of getting your order sent to you as quickly as possible, but this also means that at times we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items.

– Additional processing delays of up to 5 working days may occur during the peak periods (Apr – Jul and Nov – Jan). If your order is urgent, please contact us to verify we can deliver before a certain date.

– For deliveries within Australia, a signature may be required upon receipt of the parcel. If you are not available at your nominated delivery address, the courier will drop your order at the nearest Australia Post for pick up. The courier will leave a note in your mailbox to let you know you have missed a delivery and where you can collect it.

– For deliveries outside of Australia, Ugg Store is not responsible for any fees that may be charged by the local customs authorities. These fees are entirely the responsibility of the purchaser.

– We do not deliver to PO Boxes, Parcel Lockers or Click & Collect locations.

– Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Return Policy.

– Ugg Store is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available, or we are unable to fulfil your order, we will notify you within 2 business days to advise whether we are able to place a backorder, provide a full refund or replace an item with the alternative one.

– We are not responsible for parcels lost in transit if an incorrect/incomplete address was provided. In most cases these parcels are returned to us, in which case we can re-dispatch the parcel (additional shipping costs apply).

– For more information on Returns, please see our Return Policy.